Rush Street Interactive has recently rebranded its online sportsbook and casino in New Jersey from PlaySugarHouse to BetRivers. This rebranding includes an enticing welcome bonus and competitive odds, making it a popular choice for sports bettors.
While the brand is known as SugarHouse in Pennsylvania and Connecticut, it operates as BetRivers in 11 other regulated states across the US. For more information and a detailed analysis, you can visit our BetRivers sportsbook review.
In this PlaySugarHouse review, we will dive into the key features and offerings of this reputable online sportsbook. From the speed of payouts to the bonuses and promotions available, we will cover all the important aspects that make PlaySugarHouse a popular choice among sports bettors.
We will discuss the deposit and withdrawal options, as well as the security measures in place to protect user information. We will also explore the PlaySugarHouse mobile app and customer service options. By the end of this review, you will have a comprehensive understanding of what PlaySugarHouse has to offer.
PlaySugarHouse: Betting Overview
PlaySugarHouse sportsbook offers betting on all major American and international sports. You can use several banking methods to make deposits and withdrawals, which take up to 5 working days. The site is legally regulated, and it offers live chat, email, and phone support.
📇 Name: | PlaySugarHouse |
---|---|
🏈 Sports Offered: | Baseball, Football, Basketball, Hockey, Soccer, Tennis, Golf, UFC/MMA, Boxing |
📋State Licenses Held | Pennsylvania Gaming Control Board, Connecticut Department of Consumer Protection |
✅ Ongoing Bonuses | 2nd Chance Bonus Bets |
💰Minimum Deposit | $10 |
💰Supported Banking Options | Online Banking/ACH, Cash @ Casino Cage, SugarHouse Play+ Card, Paypal, Credit/Debit cards, Pay with Cash |
⌛ Payout Times | 2–5 business days |
📱 Supported Devices | iPhone, Android |
🖥️Supported Languages | English |
💰Minimum Withdrawal | $10 |
⌛ Withdrawal Timeframe: | Up to 5 business days |
🔒Responsible Gambling Measures | Self-suspension, self-exclusion, deposit limits, spending limits, time limits |
🎧 Customer Support: | Live chat, email, phone |
👷♀️ Owner | Rush Street Gaming |
🗓 Established | 2019 |
🎲 Other Betting Products | Slots, Live dealer, Tables, Blackjack, Video poker, Slingo |
✅ KYC Process | Yes |
PlaySugarHouse offers a wide range of sports markets, from American leagues to less-known international sports. The site is regulated by the Pennsylvania Gaming Control Board and the Connecticut Department of Consumer Protection, and all new players can take advantage of the 2nd chance bonus bet promo.
Withdrawals take between 30 minutes and 5 business days, depending on your payment method. But, if you use SugarHouse Play+ Card, you can also claim your winnings instantly.
PlaySugarHouse: Pros and Cons
The operator has several good sides that go in its favor. But, players should note the disadvantages too.
- Same-game parlay cashback offers
- In-play betting and live streaming
- Lucrative rewards program
- Wide range of American and international sports markets
- Above-average future odds
- Low welcome bonus
- No 24/7 live chat option
- No wagering on horses
PlaySugarHouse Is Best for…
Players from Pennsylvania and Connecticut who are into MLB, football, tennis, and soccer betting.
Bettors who like to create parlays and bet on lesser-known sports.
Which States Is PlaySugarHouse Legal in?
PlaySugarHouse state legality list includes Pennsylvania and Connecticut.
State | Legal Since | Betting Options | Local Partner |
---|---|---|---|
Pennsylvania | 2019 | Sports betting, casino games | Rivers Casino Philadelphia |
Connecticut | 2021 | Sports betting | CT Lottery |
PlaySugarHouse Rewards, Promotions, and Bonuses
Although PlaySugarHouse bonuses are not as unique as Caesars’ welcome bonuses, this doesn't mean that they are not valuable. Namely, all new players can claim a second chance bonus bet of up to $100 (in CT) or $500 (in PA), while fans of MLB, golf, and tennis will appreciate the parlay insurance promotions.
This sportsbook also stands out with its weekly same-game parlay promos on MLB and soccer, which you won't find at many other bookies.
- Parlay insurance on MLB, golf, and tennis
- 2nd chance bonus bets up to $500 (PA)
- Low minimum first deposit requirements
- Weekly same-game parlay promotions on MLB
- 10%–50% matched bonus bets on soccer
- 10-level rewards program
- Parlay insurance expires after 7 days
- Lower 2nd chance bonus bets for CT bettors
- Hard to keep track of loyalty points
PlaySugarHouse Bonuses and Promotions
New players can get up to $100 (CT) or up to $500 (PA) back on their losses. They only need to make a minimum deposit of $10. You can use the bonus bets to bet on any sport. The 30-day expiration period is fairly competitive when compared to other free betting sites.
PlaySugarHousePromo Code / Type | Detail | Eligible States | Bonus T&Cs |
---|---|---|---|
SPORTS/2nd Chance Bonus Bet | Deposit a minimum of $10 and if you lose a bet, you'll get a bonus that's equal to your initial stake—up to $100 for CT bettors and up to $500 for PA bettors | PA, CT | You'll receive your bonus bet within 24 hours.The bet will expire after 30 days.Profit and odds boosts don't qualify.The rollover is 1x. |
Reward Programs
We were pleasantly surprised by the brand's loyalty program, which consists of 10 tiers. You earn loyalty and reward points by placing real money bets, which you can then use to buy free bets and free scratch cards from the Bonus store. Below we’ve detailed the tiers.
Tier | Rewards |
---|---|
1 | Bonus Store Access |
2 | Bonus Store Access |
3 | Bonus Store Access + Special Offers |
4 | Bonus Store Access + Special Offers |
5 | +Custom Deposit Limit Assistance |
6 | +Custom Deposit Limit Assistance |
7 | +Exclusive Swag, VIP Birthday Gifts |
8 | +Exclusive VIP Events, Expedited Withdrawals |
9 | +Dedicated VIP Manager, Luxury VIP Gifts |
10 | +Lifetime Custom VIP Avatar, VIP Thank You Dinner |
Tip: In our experience, keeping track of your points can be a bit complicated. For example, they come with a 60-day rolling period, meaning, they will start to decline after 30 days. Therefore, we advise you to keep an eye on your progress bar, so you know exactly how many points you have.
Other Promotions
Other notable PlaySugarHouse promotions available for CT and PA bettors include the ones described below.
MLB Parlay Insurance
To claim this bonus, you need to place a 4+ leg parlay bet on MLB matches. If you lose one leg, you can get up to $25 back. Each leg must come with a minimum of -500 odds, while the final odds must be +100 or greater. You'll have 7 days to claim this offer.
Golf Parlay Insurance
If you place a 4+ leg golf parlay bet and one leg loses, you can get up to $25 back. The odds on each leg must be -200 or greater, while the final odds must be +100 or greater. This promo comes with a 7-day limit.
Daily Tennis Parlay Insurance
Tennis fans can create a 4+ leg tennis parlay bet without fear of losing their stake. Namely, if one of the legs loses, you'll receive a 50% match bonus bet of up to $25. However, the final odds must be +100 or greater. This offer will expire within 7 days.
MLB Weekly SGP Bet & Get
You can claim a $10 bonus bet every week by creating at least 3 same-game parlays on MLB games and by placing a $10+ wager. Each leg has to have minimum odds of -500, while the final odds must be +100 or greater. This bonus will also expire in 7 days.
Soccer SGP Bet & Get
You can receive a 50%, 25%, and 10% matched bonus of up to $25 by placing the same-game parlays on soccer games with 5+ legs, 4+ legs, and 3+ legs, respectively. Each leg needs to have a minimum odds of -200, while the final odds must be +100 or greater. To qualify, you need to deposit at least $10. This promotion will expire after 7 days.
How to Open an Account With PlaySugarHouse?
To open an account, you must do the following steps.
Step 1: Tap the Join Now Button
Step 2: Enter Your Personal Information
Step 3: Select a Security Question & Enter Your Mobile Phone Number
Step 4: Verify Your Account
PlaySugarHouse Banking, Deposit, and Withdrawal Methods
You can make deposits and withdrawals using the following payment methods.
Deposit Method | Min Deposit | Min Withdrawal | Fees | Find Out More |
---|---|---|---|---|
Online Banking | $10 | $10 | None | Internal link |
PayPal | $10 | $10 | None | Internal link |
SugarHouse Play+ Card | $10 | $10 | None | Internal link |
Cash @ Casino Cage | $10 | $10 | None | Internal link |
Credit/Debit Cards | $10 | $10 | None | Internal link |
Is There a Minimum Deposit to Bet at PlaySugarHouse?
All payment methods come with a minimum deposit of $10. The site doesn't impose transactional fees.
PlaySugarHouse Deposit Options
Deposit methods include online banking, credit/debit cards, Cash @ Casino Cage, SugarHouse Play+ Card, and Paypal. All deposits here are instant and there are no transactional fees.
Online Banking/ACH
To make deposits using online banking, you need to enter your online banking username and password.
Cash @ Casino Cage
You can make Cash @ Casino Cage deposits at the Golden Nugget Casino in Atlantic City. To do this, you must give the cashier your ID and state your amount.
Tip: You may be asked to provide your username and email address.
SugarHouse Play+ Card
SugarHouse Play+ Card is a physical card that offers instant deposits and fast withdrawals. You can fund it using your credit and debit cards or bank account.
Paypal
You need to have a Paypal account to make a deposit.
Credit/Debit Cards
Add your personal information and deposit a minimum of $5 with your Visa or Mastercard.
How to Deposit Funds to PlaySugarHouse
Here's how to make a deposit in two steps.
Step 1: Log Into Your Account and Enter the Cashier Section
Step 2: Select a Method & Enter Your User ID and Password
PlaySugarHouse Withdrawal Options
PlaySugarHouse sportsbook allows you to request withdrawals using SugarHouse Play+ Card, online banking, Paypal, credit/debit cards, and Cash @ Casino Cage.
Tip: We recommend using the SugarHouse Play+ card since it offers instant withdrawals.
SugarHouse Play+ Card
You can cash out your winnings immediately once the operator approves your withdrawal request, which is usually done within 24 hours.
Online Banking
Online banking withdrawals take between 2 and 5 working days.
Paypal
Withdrawals here take up to 30 minutes.
Cash @ Casino Cage
To withdraw your winnings from the casino cage, you first need to select it as an option in the Cashier section. Once you do that, you'll receive a confirmation email, after which you can withdraw your money at the physical location.
Credit/Debit Cards
Withdrawing using your Visa or Mastercard can take up to 3 days.
How to Withdraw Money From PlaySugarHouse
The withdrawal process is as simple as the deposit.
Log Into Your Account and Enter the Cashier Section
How Long Does It Take To Withdraw Money From PlaySugarHouse Before It Hits My Account?
The withdrawal process usually takes 24 hours. Once your request gets approved, you can cash out your funds immediately if you use the SugarHouse Play+ Card. When using online banking, it can take between 2 and 5 working days, and within 30 minutes, if you use Paypal. For credit/debit cards, it’s usually 24 hours or up to 3 days.
PlaySugarHouse Sportsbook Review
Our PlaySugarHouse review puts an emphasis on the sportsbook section. This sports betting site offers a wide range of sports markets but accentuates American sports, especially football, as it offers to bet on both professional and college sports.
It also stands out for its same-game parlays with up to 12 legs, in-game bets, and live streaming. Likewise, you can bet on less popular sports, like Netball and Presapallo. There is also the House Specials section where you'll find unique bet types.
On the other hand, you won't be able to bet on horse racing or place player props on college sports.
- A large selection of future odds on professional and college football
- HD live streaming
- Same-game parlays with up to 12 legs
- NFL club-related future markets
- You get to bet on lesser-known sports
- No player props on college sports
- Live stream is not available on every game
- No horse racing
Football Betting
The football betting market includes:
NFL
NCAAF
CFL
USFL
This operator offers above-average future odds on numerous events, such as NFL, NFC, and AFC Championship winner, regular season MVP, offensive and defensive player of the year, etc. You'll also find club-related future markets for Miami Dolphins, Minnesota Vikings, Kansas City Chiefs, etc.
Brand | Football | Max Win |
---|---|---|
PlaySugarHouse | NFL, NCAAF, CFL, USFL | $250,000 |
DraftKings | CFL, College Football, Indoor Football League, NFL, NFL Preseason, USFL | $250,000 and $1,000,000 (NFL) |
FanDuel | NFL, USFL, CFL, NCAAF | $1,000,000 |
Soccer Betting
You can bet on numerous soccer leagues, from the popular Premier League, La Liga, and Bundesliga to less popular leagues, such as Egypt, Finland, and Ecuador. Regarding events, you can place soccer betson the World Cup (women and men), UEFA Championship U21, Euro, CONCACAF Gold Cup, and Copa Libertadores.
You’ll also find dedicated soccer promotions.
Brand | Soccer | Soccer Promotions |
---|---|---|
PlaySugarHouse | Yes | Yes |
DraftKings | Yes | No |
FanDuel | Yes | No |
PlaySugarHouse Design and Layout
The site has a clean design that follows modern trends. There are no intrusive pop-ups that cover the whole page—you'll only find a Newsfeed screen on the right side of the page. You can easily navigate the sports betting site using the search bar or by entering specific tabs.
Who Is PlaySugarHouse Best For?
PlaySugarHouse sportsbook is ideal for casual players who are into future bets, same-game parlays, American football, and lesser-known international sports. Experienced bettors may find it a tad limiting when it comes to maximum payouts.
On the other hand, beginners won't have any problems since its design is user-friendly. All sports are put into dedicated categories, and once you tap on the games, you'll find an extensive list of available wagers.
- User-friendly design
- A large number of player and game props
- Extensive future bets market
- Great for beginners
- Low minimum deposits
- Average max payouts
- Not the largest welcome bonus
- Limited number of payment options
Does PlaySugarHouse Have an App?
The platform is mobile-optimized, meaning you can access it via any web browser. There is also a dedicated iOS and Android app, which you can download from the site, App Store, or Google Play Store.
Tip: Android users should download the sports betting app directly from the site since the Google Play Store doesn't support real-money apps.
The app's design is similar to the desktop version. However, it's less cluttered. Namely, all sports are listed as banners, while the bet slip will only pop up once you make a wager. You'll also receive notifications on special offers, like the “game of the day.”
iOS | Android | |
---|---|---|
Supported Devices | Apple iPhone 12, 11, XS, XR, X, 8, 7, Apple iPad | Huawei Y5, Y6, Y7, P10, P20, P30, Samsung Galaxy A01, A10, J5, J7, S9, S20 |
PlaySugarHouse Desktop Overview
You won't have any problems navigating through the desktop version. All sports are listed on the left side of the page, and you can use the search bar to find a specific match or sport. Once you click on the game you'd like to wager on, you'll find the Bets icon, where you'll see the number of available bets. You can also use the Instant Betting option.
PlaySugarHouse Customer Service Details
You can reach PlaySugarHouse customer support/service via live chat, email, and phone. However, email support is the only channel you can use 24/7. Live chat and phone agents usually respond within minutes, while you'll have to wait up to 24 hours to receive an email response. In all cases, the support team is professional and detailed with their answers.
Support Channel | Details |
---|---|
Live chat | From 9:30 am to 2 am ET |
Phone | 1(800) 634-3928 (PA)1(800) 622-0163 (CT) |
Email Support
Bettors from PA and CT can send an email to PASupport@PlaySugarHouse.com and CTsupport@playsugarhouse.com. They'll receive a detailed response in 24 hours, sometimes less.
Live Chat
Live chat is available from 9:30 am to 2 am ET. To send a message, you’ll first have to enter your name and email. The team responds in less than 5 minutes, and they are very professional and efficient.
Phone Support
You can reach customer support by dialing a toll-free number (1(800)634-3928 (PA) and 1 (800) 622-0163 (CT)) between 9:30 am and 2 am ET. If there are no available agents, you'll be able to leave a call-back message. Phone operators usually respond within 10 minutes, and they are thorough with their responses.
- Responses between 5–10 minutes
- Professional and detail-oriented team
- Toll-free phone support
- Phone and live chat are not available 24/7
- You must be a registered member to use live chat
- Phone agents are not always available
PlaySugarHouse Customer Satisfaction in the US
US customers are mostly satisfied with PlaySugarHouse customer support, especially when it comes to the live chat. On the other hand, they consider phone support to be the biggest omission since the agents are frequently unavailable for immediate consultation.
PlaySugarHouse Reviews From Trustpilot
At the time of writing, there are no customer service reviews on Trustpilot.
PlaySugarHouse App Store Reviews Online
iOS | Android | |
---|---|---|
Rating | 3.9/5 | 3.2/5 |
App users are generally satisfied with the apps since they are compatible with almost all mobile devices. The iOS app has a better rating since Android users often report having issues with the geolocation service, especially regarding withdrawals.
- Compatible with most Android and iOS devices
- User-friendly design
- Supports live streaming
- Can sometimes glitch
- Geolocation issues on Android devices
- Can be slow to load
PlaySugarHouse Safety & Security for Bettors
The platform uses SSL encryption to keep the personal details of its members private. The site is regulated by the PGCB and the CDCP. You'll also be able to use multiple PlaySugarHouse responsible gambling tools.
- SSL encryption
- Licenced sportsbook
- Multiple responsible gambling tools and links
- No external audits
- No Face ID
- No TLS encryption
PlaySugarHouse Responsible Gambling Measures
You'll be able to set deposit and time limits in addition to self-suspension and exclusions.
Deposit, Spending, and Time Limits
You can set spending limits from a 24-hour to a 30-day period.
Self-suspension
Self-suspension ranges from a minimum of 3 days to a maximum of 1 year.
Self-exclusion
Self-exclusions range from 1 to 5 years.
PlaySugarHouse KYC Process
To verify your account, you need to upload the following documents:
Proof of identity, such as driver’s license, ID card, or permanent US resident card
Proof of residence, such as utility bill or bank statement
Anything Hidden in the Terms and Conditions With PlaySugarHouse?
The operator is entitled to retain a certain percentage of your winnings based on federal, state, or local regulations. Furthermore, if your account is dormant for 3 years, the operator has the right to confiscate your funds.
Likewise, you may experience problems with payouts if your identity check fails. This may happen if you change your name or enter an incorrect SSN number.
PlaySugarHouse Background & Overview
The platform is owned by Rush Street Gaming, a public company based in Chicago on 900 N Michigan Ave, that launched in 2012. Its CEO is Richard Schwartz, while its chairman and founder is Neil Bluhm.
This information is easy to find on the Internet, proving that this is a legitimate platform.
Alternative Betting Sites to PlaySugarHouse
The biggest competitors of PlaySugarHouse are Caesars, DraftKings, and BetMGM. Here's what makes them a better choice:
Caesars – A more lucrative signup offer of up to $1,250 back in bonus bets on lost wagers + 1,000 reward credits and 1,000 tier credits.
DraftKings – A more extensive football market and higher maximum payouts.
BetMGM – Available in more US states.
Is PlaySugarHouse a Good Choice for You?
PlaySugarHouse sportsbook should be your go-to site if you're from PA or CT and if you enjoy placing same-game parlays and future bets. You should also give this platform a go if you're a fan of international sports, especially Netball and Presapallo.
Although it still doesn’t have a 24/7 live chat option, we recommend this site to casual bettors and beginners who want to try different betting types on a user-friendly desktop and app.